The only accepted payment method is via Electronic Fund Transfer (EFT)

Standard Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it or credit your account, subject to the below terms. This Policy applies to products bought from Refined You: Full Body Address only. Should a product be damaged or missing any parts or accessories at the time of delivery/collection, please notify us within 7 days of such delivery/collection by logging a return on the Website.

Exchanges/returns

 for refundable Book Purchase from Afrocentric Media House, You Must have been purchased within 30 days of delivery/collection. We only offer exchange/ refund under the following circumstances:

    • The product is defective or damaged
    • The product is not what you ordered or not as described

If you have changed your mind and would like to return an unwanted product, note that these items can only be returned if they are in Perfect condition. 

There are 2 preferred outcome methods that you can choose from:

  • Refund to Original Payment Method
  • Replace Item

Refund Policy

A refund will only be processed after your item has been received and evaluated by our team. Once your item has been evaluated, the refund process is dependent on the order’s original payment method.

If you paid with Credit & Debit Card, your refund will be processed via the original payment method used for your order. Funds can take up to 3-5 business days to reflect in your account and are subject to your bank or payment provider’s processing times

The Courier Guy Worldwide Express handles all our shipping in South Africa shipping. Please contact us directly if you would like to place an order but your physical address does not fall into our shipping scope. Shipping of orders will only take place on receipt of proof of payment. We will wait until funds are visible in our account before shipment is made. 

DELIVERY 

Delivery will be made to the nominated delivery address of the Buyer (whether a physical or an email address, as applicable), on such
dates and within such periods as agreed in any Sale or in terms of any Order placement. Risk in the Products will transfer to the Buyer upon delivery of the
Products to it. The Buyer shall be liable for any additional delivery charges set out in the Website T&Cs.